Cancellation Policy

At Enlightened Living Therapy, we understand that schedules can change and unexpected circumstances arise. However, to ensure that we can provide the best service to all our clients, we have established a cancellation policy. This policy helps us manage our appointment slots effectively, allowing us to offer timely services to everyone in need.

Our Cancellation Policy

24-Hour Notice

We require that you notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. This allows us to offer your appointment time to another client who may be waiting for services.

Late Cancellations

Cancellations made less than 24 hours before the scheduled time are subject to a cancellation fee. The fee is equivalent to 50% of the cost of the scheduled session.

No-Shows

If you do not show up for your scheduled therapy appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the session.

How to Cancel or Reschedule

If you need to cancel or reschedule your appointment, please do so as early as possible. You can cancel or reschedule by:

Calling our office directly at (920) 605-5775

Emailing us at contact@enlightenedlivingtherapy.com

Exceptions to the Policy

We understand that emergencies and unforeseen circumstances can occur. We will consider these situations on a case-by-case basis and may waive the cancellation fee if an emergency prevented you from attending your session.

Importance of Communication

Effective communication is crucial in the therapist-client relationship. Please keep us informed about any changes in your schedule or difficulties in attending your scheduled appointments. Frequent cancellations or missed appointments may require a reevaluation of your therapy plan to ensure that we are providing the best support to meet your needs.

Contact Us

If you have any questions about our cancellation policy or need to cancel or reschedule an appointment, please contact us as soon as possible. We are here to help you navigate your scheduling needs and continue your journey towards personal growth and healing.

Review and Acknowledgment

By continuing with services from Enlightened Living Therapy, you agree to our cancellation policy as outlined above. We appreciate your cooperation and understanding in helping us maintain a schedule that respects the time and needs of all our clients.